Terms & Conditions

About us:
Queen of oil was set up in 2014 and we specialize in high quality facial, body and hair serums.

Registering an account
You can register your account with us in order to make purchases. Or indeed if you wish to be on our mailing list. We may from time to time send emails notifying you about promotions etc.

Information that we post:
Our website may have information that should not be treated as medical guidance. We come from a background in aromatherapy, some of which there isnt sufficient research but it may be known for certain oils to help with certain conditions. If you have certain conditions and we make recommendations about these conditions, we cannot make guarantees that our products will cure any conditions.

Intellectual property:
You are not permitted to duplicate, copy or re-use any of our content including text and images from our site.
Posting material and comments to our site
You must act reasonably when posting any comments or reviews onto our site. You must not post any material onto our site that we deem to be:
-Offensive
-Derogatory
-Abusive
-Racist

Site updates:
We do make regular changes to our website and deals etc. so make sure you check regularly.

Your visits to the site:
Our site collects cookies and data from your visits and is used for future marketing purposes.

Virus/hackers:
Under the Computer Misuse Act 1990 you are not permitted to hack or put any virus or malicious software or similar on our site. If through the use of our site you happen to pick up a virus or be hacked from a third party, we do not accept responsibility for this.

Links:
You are welcome to link to our website, provided you do so in a professional manner and not to slander us in any unreasonable way.

Variations
We reserve the right to make changes to our site and our terms and conditions at any time and its your responsibility as a customer to read through these terms.

Limitation of Liability:
We will not accept liability for any damages or loss of earnings etc that arise through the use of our website.

International Users:
This site is made in UK and is bound by UK and EU laws. If you access from outside these zones, you are bound by our laws.

Disputes:
If you are unhappy with our products or services, please write to us via email at [email protected] and we will do our best to resolve the query.

Our refund policy:
You have up to 14 days to request a full refund, for which you are liable to pay the return postage. In some cases we will waive this fee. You must ensure that the product is unused, unopened and in a resalable condition.

Faulty Products:
If the product is defective in any way, we will treat each case individually and try to resolve in a suitable manner.

Changes to product:
As all of our products are made from natural sources, there may be some variation slightly in colour, smell and texture of the product. Please be assured that our products will only get better and if there is some change to your product and you are unhappy with this, please communicate this with us and we will do our best to resolve the situation.

Availability and delivery:
We normally ship our items out within 3 working days after you place your order so you should expect to receive the product within 3-5 working days. Sometimes during busy periods we may slightly exceed this but will will do our best to compensate the delay.

Shipping Information:
Within UK we normally use royal mail. For international orders we will use different carriers depending on the region.

Customs and duty for international orders:
For international orders please be aware that you may need to pay import duty and customs charge. If you contact us beforehand, we can see the best way to resolve this.